ABCTCL CHAIRMAN(CAFE COFFEE DAY)

December 11, 2008

V.G. SIDDHARTHA,
49, COFFEE RETAILER
CHAIRMAN,AMALGAMATED BEAN COFFEE TRADING COMPANY
TURN OVER: IN 1993 Rs 10 crore
CURRENT TURNOVER: Rs 700 crore
SUCCESS MANTRA:Have the willpower to persist and simply refuse to give up.
OBJECT OF ADMIRATION:Infosys and its team’s success which achieved its target of $1 billion sales.
BIGGEST OBSTACLE:Spiralling real estate prices which have made it difficult to get retail locations.

India will be drinking a lot more coffee over the next few years, if V.G. Siddhartha, chairman of Amalgamated Bean Coffee Trading Company Ltd (ABCTCL), is to be believed. His confidence
doesn’t merely stem from the fact that he runs Coffee Day, the country’s largest coffee chain. His number crunching shows that as a country’s economy grows, consumption of coffee increases. And India’s per capita consumption of coffee at 90 gm has the potential to go up to 1 kg in a few
years. As the country marches towards economic prosperity, his company is well placed to cater to the coffee connoisseur through multiple touch-points. From vending machines in corporate offices, express vends in public places to Coffee Day outlets spread across the country, he serves a million customers daily. With 700 coffee cafes in India, spread across 105 cities, Café Coffee Day (CCD) arrived as a national coffee retail brand in 2003. None of this, however, was ever clearly planned strategy. Even though his family owned some coffee plantations in Chikmagalur in Karnataka.

EARLY LIFE:
The interesting twist to the Coffee Day story is that it almost didn’t happen. V.G. Siddhartha, the man behind the chain, comes from a family that has a 135-year history of growing coffee. Despite this, he was a reluctant entrant into this industry, Siddhartha started out in life as a research analyst at JM Financial, a financial services group, back in 1983 now J M Morgan Stanley -- in Bombay after completing his Master’s degree in Economics from Mangalore University .


At that time, all he dreamt of was earning Rs 2.5 lakh a year. While researching stocks, he discovered that Indian farmers used to get 35 cents for 1 kg of coffee, while their overseas counterparts were getting $1.27. Seeing an opportunity, even though coffee trading was a government monopoly in those days, Siddhartha started buying coffee plantations with the money he had earned in the stock market in the hope that one day the market would be liberalised. After a two-year stint with J M Financial Services, when Siddhartha returned to Bangalore, his father gave him a good amount of money to start any business of his choice. Siddhartha promptly bought a stock market card for Rs 30,000 with it, along with a company called Sivan, as well as a site in the city, in 1984 and turned it into a highly successful investment banking and stock broking company. Thus began Sivan Securities, which is now a major player in the South Indian capital market, which is now featured among the top 12 investment brokers in the country."I was a very smart trader," says Siddhartha with an endearing kind of self pride. "I made money almost every day on the stock market. And with whatever money I made, I kept buying coffee plantations in Chikmagalur. My family background was such that I had a mindset that the new economy might not be the greatest, and that solid, tangible, physical assets like land were the best to own." By 1985, he was a full-time proprietary investor in the stock market and owner of 10,000 acre of coffee farms.

POLITICAL CONNECTION:
A family connection that seems to embarrass Siddhartha a little bit now is that he is the son-in-law of S M Krishna, the Chief Minister of Karnataka. The media never fails to focus attention on this when writing about his business interests. Thus, Siddhartha often prefers to avoid contact with the media. He prefers so much to remain just a low-profile businessman, that he refuses to even pose for photographs. Vernacular media even wrote that Siddhartha made his money with the help of political favours. "I had already bought most of my coffee plantations before my marriage, which took place in 1989," says Siddhartha, debunking all speculation right away.

"Krishna became a minister only in 1992. What major favours could he have done for me to help me buy my plantations before that? Actually, it works the other way around. Businessmen all over the country fund both political parties and individual politicians. This happens in other countries too, but there its all legal, above board and organised, that's the only difference."

ABCTL:
When the coffee business was opened up due to liberalisation in 1993, and government restrictions compelling planters to hand over most of their produce to the Coffee Board were eliminated, Siddhartha was one of the earliest beneficiaries. He admits to having actually facilitated the process by lobbying actively for this removal of restrictions. He started his coffee trading company ABCTCL in 1993, with a Rs 60 million turnover. His company grew gradually. He bought a sick coffee curing unit in Hassan for Rs 40 million and turned it around.He says, “When coffee trading was liberalised in the ’90s, I doubled the money I had invested in the plantations within a year.” Thus, was born ABCTCL in 1993, a company focused on coffee exports. While his plantations produced 3,000 tonnes of coffee, ABCTCL would trade 20,000 tonnes. In two years, the company became the second largest exporter from India. ABCTL is now India's largest exporter of green coffee.

ABC is privately held, and as such does not disclose its financial results. Competitors estimate the company's revenues last year to be around Rs 600 crore ($140 million), of which half, they say, came from a café business that they believe turned profitable a few years ago. The rest of ABC's revenues come from its other business groups, all of which operate under the Coffee Day brand.

CAFE COFFEE DAY:
In 1996, the first CCD store opened on Bangalore’s crowded Brigade Road, where a coffee and an hour of Internet surfing cost Rs 100. When Siddhartha opened the first Café Coffee Day outlet in Bangalore, India's silicon capital, it was positioned more as an Internet café. This was the very early days of the Internet in India, and customers trooped in to Coffee Day to experience the Internet. Coffee was just an extra.In doing this, Siddhartha and his team went against the better judgement of his MBA friends. The café was a runaway success. By 2000, there were 14 Coffee Day stores across southern India. While Coffee Day was taking its time in expansion, other rival chains came along and took the concept national.GTV LTD:
He also founded Global Technology Ventures Ltd. in may 2000, a company that identifies, invests and mentors Indian companies engaged in cutting edge technologies, along with its promoting company Sivan Securities, already has stakes in 24 young companies, including high profile start-ups like Sabeer Bhatia's Arzoo!.com, Ashok Soota's MindTree Consulting, Ramana Gogula's Liqwid Krystal and B V Jagadeesh's NetMagic.

Siddhartha's company Sivan holds 80 per cent in GTV, while Bank of America Equity Partners (BAEP), which provides private equity capital to the Bank of America Corp, has the remaining 20 per cent. GTV has now set up a global technology village on a 59-acre technology incubator park in Bangalore, which will provide its companies office space, communication links, recreational facilities and even a commercial centre. GTV has been valued by BankAm at $100 million last year, and is expected to have doubled its valuation this year. It is poised to grow on the lines of Softbank of Japan.

OTHER BUISNESS GROUPS:
ABC's revenues come from its other business groups, all of which operate under the Coffee Day brand. These include
Coffee Day Exports

ABC has invested well into a Research and development on coffee quality that supports our domestic promotion of various blends of coffee and augments our export activities.

Coffee Day Xpress (fast food and beverage outlets that are much smaller than the cafés and are franchised)
Coffee Day Xpress is a unique concept of convenient cafe, an idea that feeds a world that's continuously in transit.

The Coffee Day Xpress kiosk is a sanctuary where the harried urbanite can pause for refreshment before getting on with life. Retail custom-made for the 21st century. Catering to a world that needs coffee on the go! At high-traffic locations. With hot and cold beverages and a variety of ready-to-eat snacks.

Coffee Day Take Away (coffee vending machines)

The Coffee Day Take Away initiative is a virtual revolution in dispensing coffee. For the first time, it makes freshness a part of the vending machine proposition. Only the freshest ingredients are used and strict control is maintained to ensure that every cup delivers the satisfaction of a freshly brewed cup of coffee. The vending machines also dispenses Tea Day tea.

Coffee Day Fresh 'n Ground (ground coffee retail outlets)
Fresh 'n Ground started in 1996. has a chain of over 400 exclusive outlets in the States of Karnataka, Tamil Nadu, Andhra Pradesh and Kerala. Presently Fresh 'n Ground has over 22 exquisite blends of coffee on offer across all Fresh 'n Ground outlets, and is one of the fastest growing filter coffee brands in India. these outlets have been converted into one stop shop for Tea and Coffee beverage, varieties of coffee and Tea powder, Speciality Coffee, accessories like coffee filters, mugs, etc.

Coffee Day FMCG (packaged filter coffee powder)
This FMCG aims to enter the mass in home consumption segment where filter coffee is consumed everyday.its sheer convenience & avalability in every possible retail outlet ensures reaching out to more and more consumers everyday.


In 2001, recalls Siddhartha, “We decided we could not be number two in our business so we began expanding.” In its new strategy, CCD would open its store right next to its rival, Barista. The cafe in Vienna is 300 m away from Starbucks. Its aggressive pricing and youthful ambience attracts youngsters by the droves. However, a modest Siddhartha attributes it to being in the right place at the right time. Says he, “If you had asked me in 1997, how many CCDs would a city like Bangalore take, I’d have said three but now we have 135 cafes.”
The advantage that Coffee Day has over its rivals in India and overseas is that the company can cut costs significantly compared to its rivals. In Europe for instance, while CCD’s rivals have to spend 12 euros (Rs 768) for 1 kg of coffee, Coffee Day sources it from its plantations for two euros (Rs 128). Siddhartha explains: “From farm to the cup, there are no middlemen.” Having captured a loyal base, the company is now looking at multiple formats.
NOW:
It has 775 Xpress outlets, 7,000 vending machines in diverse locations such as railway stations, hospitals, gas stations and office campuses, and 400 Fresh 'n Ground outlets. Operating across this spectrum has allowed Siddhartha to expand his brand presence rapidly.Currently he also holds Board Seats in Mindtree, Liqwid Krystal, Way2Wealth and Ittiam.

Amalgamated Bean Coffee Trading Company Ltd. today is the largest exporter of green coffee from India and perhaps one of the two fully integrated coffee companies of Asia, involved in all sectors of Coffee from plantations to retailing to exports. ‘Coffee Day Group’ today is the only fully integrated and largest coffee conglomerate in India and is attributed with creating the ‘coffee revolution’ in India - acknowledged by the Coffee Board of India Amalgamated Bean Coffee Trading Company Ltd. – (ABCTCL) is India’s largest coffee conglomerate and coffee exporter, pioneering India’s first concept café’s ‘Café Coffee Day’, a chain of youth hangout coffee parlors. From a handful of cafés in six cites in the first 5 years, ‘Café Coffee Day’ has today become India’s largest and premier retail chain of cafes with 700 cafes in 105 cities around the country.enthused by the success in india coffee day spread its wings to Austria(three in Vienna) and two in Pakistan(both in karachi)

FUTURE:
For the coffee connoisseur, soon there will be single estate coffees available at Coffee Day Squares, while the Coffee Day Lounges will focus on providing a relaxed atmosphere to its consumers at airports and highways. Siddhartha wants to see Coffee Day among the world’s top three coffee chains in the next 10 years. he plans to have 1000 cafes by 2010. He’s not unduly concerned about the downturn because he’s in the market to buy an international coffee chain. That’s called brewing success.

4 comments to “ABCTCL CHAIRMAN(CAFE COFFEE DAY)”




u r my inspiration, so i have decided to repeat ur path of success, to will start my venture by starting an cafe coffee day x-press franchisee, which will provide me an self employment an d a opportunity to succeed.




HATS OFF TO U SIR,
i AM PROUD OF U THAT U BELONG TO CHIKMAGALUR,
CHIKMAGALUR ROCKS....
Lokesh.c.s.




Sir,

I would like to bring to your notice the following few points for your kind consideration and favourable action.

1.I, Rakesh Chauhan visited Cafe Coffee Day outlet at Royal Ansal Plaza Mall, Jodhpur,Rajasthan on 27th Feb 2013.



2.I ordered for cold coffee (3-4) options but its not available,instead its mentioned on the menu card.



3.I immediately informed the attendant at the counter Mr Sajan who were of no help and a great attitude and miss behave with me,I asked Mr Sajan for the complaint book,but they refused to give. On confronting, he started arguing. When I asked for the outlet manager, he blindly stated that he is not available in the store and said do whatever I wish to do.



4.CCD has been ranked at the top for its customer satisfaction quotient but such instances wont help you much in retaining that position for very long I presume. Such misconduct and rubbish behaviour I have never come across in my whole life.



5.Hope you will take positive action against your erring staff and make them maintain the dignity of the customer as well as their own. I too am from the hospitality industry and work as a Senior Manager. So am well aware of the importance of Customer Service.



6.Waiting for your reply of due action being taken.


Thanking you.

Yours sincerely,
Rakesh Chauhan




I have found here much useful information for myself. Many thanks to the editors for the info.

Tea and Coffee Vending Machine

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